Key Account Manager

We are Tooploox, an AI software development company offering custom AI solutions and services. We help innovative companies and startups design and build digital products with generative AI, mobile, and web technologies. We’ve worked with globally recognized organizations like eBay, Xperi, Blue River (part of John Deere), Epsy Health (part of Livanova), the World Economic Forum, or Nikon.

Our team of nearly 200 professionals combines technical expertise with a clear understanding of business challenges. We focus on delivering practical solutions that help our clients succeed in a dynamic business World.

We’re looking for a Key Account Manager to help us strengthen relationships with large-scale organizations. In this role, you will develop and maintain strong relationships with our most valuable clients. You’ll ensure their satisfaction through proactive engagement and a deep understanding of their unique business challenges, maximizing the value from the cooperation for them, and for our organisation.

What you will do:

• Cultivate trust-based, long-term client relationships by demonstrating value, professionalism, and understanding of their unique business challenges.
• Take full ownership of contractual obligations related to assigned clients,       ensuring adherence to terms and conditions.
• Manage contract renewals and amendments, ensuring favorable outcomes for both the client and the company.
• Proactively identify, pursue, and secure business opportunities within the existing client portfolio, mainly with large-scale organizations.
• Navigate complex organizational structures to build relationships with key stakeholders and decision-makers.
• Collaborate with domain experts to advise client executives on their challenges and uncover potential business opportunities.
• Develop tailored proposals and lead negotiations to secure profitable, long-term partnerships, ensuring mutually beneficial agreements.

Experience and skills we’re looking for:

• At least 5 years of experience in a similar position in IT software sales or a consulting role, with a proven track record of building and managing relationships with C-level executives, management teams, and key stakeholders across various business units.
• Outstanding communication skills: Clear and professional verbal and written communication, with the ability to engage effectively across all organizational levels.
• Assertiveness: Confidently drive conversations with decision-makers and influence outcomes.
• Strategic focus: Strong ability to identify opportunities, establish relationships, and navigate extended sales cycles within large corporations.
• Independence and initiative: Proactive, self-motivated, and capable of managing responsibilities with minimal direction.
• Tech-awareness: Solid understanding of software development lifecycle, emerging technologies and passion for the latest developments in the field of AI.
• Collaboration mindset: Works well with other departments (allocation, engineering, ops) to address client’s challenges and needs, as well as ensure business viability of provided solutions
• Willingness to travel to client locations to foster strong relationships and identify business opportunities
• Excellent command of written and spoken Polish and English

  
  

It would be great if you also have:

• Experience in working with AI software development services
• An already established network within an industry like e-commerce, healthcare, or other would be a plus
  
• Working across diverse business cultures and understanding how to navigate different communication and decision-making styles